lb99 Privacy Policy
Your privacy matters to us. This policy explains how lb99 handles your personal information with transparency and care.
Introduction
Welcome to lb99, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal information of every user who visits or registers on our platform. This Privacy Policy outlines how lb99 collects, processes, stores, and safeguards your personal data when you use our website at lb99.ws.
By accessing and using lb99, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This policy applies to all users of our platform, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. If you do not agree with any part of this policy, please discontinue use of our platform.
Information We Collect
lb99 collects information necessary to operate a safe, compliant, and high-quality betting and gaming service. We collect only what is genuinely needed to deliver and improve the lb99 experience.
Personal Information You Provide
- Full name and date of birth (for age verification — players must be 21 or older)
- Email address and mobile phone number (used for account access and notifications)
- National ID or passport details for identity verification where required
- Payment account details such as your bKash, Nagad, or bank account identifiers (we do not store full card numbers)
- Communications you send us, including support requests and feedback
Information Collected Automatically
- Device information including device type, operating system version, browser type, and screen resolution
- IP address, approximate geographic location, and Bangladesh Standard Time (BST, UTC+6) session timestamps
- Gameplay data such as bets placed, game sessions, win/loss records, and platform interaction logs
How We Use Your Information
The information lb99 collects is used for clearly defined purposes. We do not use your data for purposes inconsistent with what is described in this policy. Your information is used to:
- Create and manage your lb99 account, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
- Verify your identity and confirm you meet the minimum age requirement of 21 years old
- Deliver personalized promotions, bonuses, and relevant game recommendations based on your activity
- Prevent fraud, detect suspicious activity, and maintain platform security with SSL encryption
- Provide customer support and respond to your inquiries, complaints, or requests
- Comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) checks
We do not sell or rent your personal data to third parties for their own marketing purposes. Any marketing communications from lb99 are sent only to users who have not opted out, and you may withdraw consent at any time by contacting our support team.
Data Sharing & Disclosure
lb99 does not share your personal information with third parties except in the limited circumstances described below. We apply strict contractual safeguards when any data sharing is necessary.
We may share data with:
- Payment processors such as bKash, Nagad, Rocket, Upay, and affiliated banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) solely to complete financial transactions
- Identity verification and KYC service providers engaged to confirm user eligibility and prevent fraud
- Technology and hosting partners who provide the infrastructure supporting lb99, under strict confidentiality agreements
- Law enforcement or regulatory bodies when required by applicable law, court order, or to protect the rights and safety of our users
Cookies & Tracking Technologies
lb99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how players interact with our platform. Cookies are small text files stored on your device by your browser.
Types of cookies we use:
- Essential cookies — required for core platform functionality such as login sessions, navigation, and security features
- Analytics cookies — help us understand user behavior, popular game categories, and traffic sources so we can improve lb99
- Preference cookies — store your language, display, and session settings so you do not need to reconfigure them on each visit
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may impair certain platform features. We do not respond to browser Do Not Track signals at this time, but we continue to review our practices as standards evolve.
Data Security
lb99 employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure storage practices for sensitive account information, and regular security audits carried out by our technical team.
Access to your personal data within our organization is restricted to personnel who need it to perform their job functions. All such personnel are required to maintain strict confidentiality. In the event of a data breach that is likely to affect your rights or freedoms, lb99 will take prompt action and notify affected users in accordance with applicable obligations.
Your Rights & Choices
lb99 respects your rights in relation to your personal data. As a user of our platform, you have the following rights:
- Right to access — request a copy of the personal data lb99 holds about you
- Right to correction — request that inaccurate or incomplete data be corrected or updated
- Right to erasure — request deletion of your personal data where there is no legitimate reason for us to continue processing it
- Right to restrict processing — request that we limit how we use your data in certain circumstances
- Right to withdraw consent — withdraw consent for marketing communications or optional data processing at any time
To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to verified requests within a reasonable timeframe. Note that certain data may be retained where we have a legal obligation to do so, such as transaction records required for financial compliance.
Data Retention
lb99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for a minimum of five years following account closure to satisfy financial recordkeeping requirements. You may request account closure and data deletion by contacting our support team, subject to any applicable legal retention obligations.
Children & Minors
lb99 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take prompt steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].
Third-Party Services
Our platform may reference or link to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and terms. lb99 is not responsible for the data practices of these third-party studios. We recommend reviewing their respective policies if you wish to understand how they handle usage data within their game engines.
Policy Updates & Contact Information
lb99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify active users via email or a prominent notice on our platform. We encourage you to review this policy periodically. Your continued use of lb99 after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way lb99 handles your personal data, please reach out to our support team. We are committed to responding promptly and resolving any privacy-related issues to your satisfaction.
Email: [email protected] (plain text only — not a clickable link). Our support team is available 24/7 to assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rangpur.
Why Players Trust lb99
Our privacy commitments are backed by real security practices designed for Bangladesh's online gaming community.
Ready to Play at lb99?
Now that you know how lb99 protects your data, explore our cricket betting, live casino, and slots — all on Bangladesh's most trusted platform.